• • At ScienceGlaze, we prioritize our customers’ satisfaction and strive to provide high-quality educational content. However, we understand that there may be instances where you may not be fully satisfied with your online course purchase. Therefore, we have established the following refund and return policy to facilitate a hassle-free experience for our users:

    1. Refund Eligibility:
    a. You may be eligible for a refund if you meet the following criteria:
    – The refund request is made within 14 days of the original purchase.
    – You have not completed or accessed more than 25% of the course content.
    b. Please note that refund requests made after the specified time frame or if the course completion threshold is exceeded will not be eligible for a refund.

    2. Refund Process:
    a. To request a refund, you must contact our customer support team through the designated contact channels provided on our website.
    b. In your refund request, please include the following details:
    – Your full name and email address used for purchasing the course.
    – The reason for your refund request.
    – Any supporting documentation or evidence to substantiate your claim.
    c. Once your refund request is received, our customer support team will review it within 7 business days.
    d. If your request is approved, we will process the refund using the original payment method within 14 business days.

    3. Return Policy:
    a. Given the intangible nature of online courses, we do not typically accept returns or exchanges for any purchased courses.
    b. However, if you accidentally purchase duplicate courses, please contact our customer support team immediately, and we will assist you in resolving the issue.

    4. Non-refundable Items:
    a. Certain products and services may not be eligible for a refund. These include, but are not limited to:
    – Bundle offers or package deals.
    – Courses purchased during limited-time promotions or sales events.
    b. In such cases, we will clearly communicate the non-refundable status of the item or service at the time of purchase.

    5. Technical Issues and Support:
    a. If you encounter technical difficulties or have any questions regarding the course content, please reach out to our customer support team for assistance.
    b. Our team will make reasonable efforts to provide prompt support and address any technical issues you may experience.

    Please note that this refund and return policy applies only to online courses purchased directly from ScienceGlaze. For any courses purchased through third-party platforms or websites, please refer to their respective refund and return policies.

    We reserve the right to amend or modify this refund and return policy at any time without prior notice. Hence, we encourage you to review this policy periodically or whenever you consider purchasing any online courses from ScienceGlaze.

    If you have any further questions, concerns, or require clarification, please do not hesitate to contact our customer support team. We are here to assist you.

 

Need help?

Contact us at {email} for questions related to refunds and returns.